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To our New Mexico Gas Company customers paying through Bill Matrix:

Bill Matrix payments made by 6:00 pm are processed and credited to your natural gas account for the next business day. If you have not received a disconnect notice or your Bill Matrix payment has been made before the due date on a Disconnect Notice, there is no need to call us to confirm your payment, even though Bill Matrix may instruct you to do so. Our Customer Service Department has been notified of your payment.

If you need to make a payment quickly, you can make a payment to your New Mexico Gas Company account using one of these options:

  • Credit or Check card (Visa, MasterCard or Discover)
  • ATM Card (with a PULSE or STAR logo)
  • E-check or paperless check
  • Prepaid VISA or MasterCard gift card
These services are available 24 hours a day, seven days a week, through Bill Matrix Corporation, an authorized payment processor. To reach Bill Matrix, call toll free: 1-866-680-5512 or visit the Bill Matrix online payment site for New Mexico Gas Company here.

This link is only for paying your New Mexico Gas Company bill online. If you visit other company Bill Matrix websites, such as for PNM, remember your payment will not be credited to your New Mexico Gas Company account. 

The Gift of Heat
If you’ve received a VISA or MasterCard gift card, you can use all or part of it to pay your New Mexico Gas Company bill. Or, you can help someone pay their heating bill by giving them a prepaid VISA or MasterCard gift card, available at retailer kiosks. A natural gas bill payment using one of these gift cards can be made online through Bill Matrix or by calling us at 505-697-3335 (Albuquerque Metro) or toll free at 888-NM-GAS-CO (888-664-2726) and our Customer Service Representatives will be happy to help make the transaction for you.

Bill Matrix charges a $2.95 fee for each transaction. Fees are subject to change. New Mexico Gas Company does not receive any portion of this fee.


If your payment is to restore your gas service, please contact New Mexico Gas Company Customer Service at 505-697-3335 (Albuquerque Metro) or toll free at 888-NM-GAS-CO (888-664-2726) between 7:30 am and 6:00 pm, weekdays, to make arrangements to have your service restored. Thank you.

New Mexico Gas Company's terms of use.
Copyright © 2014 New Mexico Gas Company. All rights reserved.