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New Mexico Gas Company
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We have two helpful brochures that contain a variety of information regarding customer service, natural gas safety and other topics. Both are available for download at the bottom of this page.

The content of each brochure is indicated below: 


TOPIC

New Customer Handbook

Customer Service Guide

How to read your bill

X

X

Payment options

X

X

Natural gas safety

X

X

Maintaining gas lines

X

X

Contact info/office locations

X

X

Payment assistance

X

X

Information on the NMPRC

 

X

Starting service

 

X

New meters/deposits

 

X

Disconnection rules

 

X

Heating season moratorium

 

X

How to read your meter

 

X

Inquiries and complaints

 

X

Natural gas pipeline purpose and responsibilities

 

X



Downloads: New Customer Handbook (English) pdf
New Customer Handbook (Spanish) pdf

Customer Service Guide (English) pdf 
Customer Service Guide (Spanish) pdf 


Customer Rights and Responsibilities Regarding Discontinuance of Services / Medical-Financial Certification Form

If you or someone in your household are seriously or chronically ill, we will not disconnect your service, if at least two days before the disconnection date, we receive an original of the New Mexico Gas Company Medical and Financial Certification Form. The Medical Certification Form must be completed by a licensed medical professional. An original of the Financial Certification Form, stating that you, as the primary account holder, qualify for financial assistance, must be completed by the administering authority (N.M. Human Services Department or tribal authority).


 
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