Cold Weather Response

To our customers, 

We understand you may be concerned about your natural gas bill because of the recent cold weather in New Mexico and the rest of the country. During the February 2021 cold weather event, the supply of natural gas throughout the country, including to our system, was restricted and the demand for natural gas increased dramatically. As always, our top priority was to continue to deliver gas to you. Due to unusual market conditions and even with our best efforts to minimize costs, New Mexico Gas Company was forced to pay higher prices for natural gas. 

As a regulated utility, we do not make a profit on the natural gas we purchase on behalf of our customers. Purchasing costs ultimately are paid by customers, without mark-up, as part of your bill. As a result, there will be an impact on your bill reflecting the recent dramatic spike in natural gas prices. Unfortunately, at this time, it is too early to know what the monthly impact will be or when these costs will first appear on your bill.

We will be working with the New Mexico Public Regulation Commission to develop the most appropriate way to recover these costs. Our goal will be to minimize the impact on monthly customer bills to the greatest extent possible. And we promise to communicate with customers before and as these costs are included on your bill. We are committed to working with you, as we always do, to help you pay your gas bill.

If you need payment assistance or you have questions about how we can help with your gas bill, please call us at 1-888-664-2726.

Thank you.

Conservation Tips

When it's cold outside, demand for energy – both electric and natural gas – can place a strain on systems all over the country.

New Mexico Gas Company is experiencing no supply issues, and our employees are closely monitoring weather conditions and supply chains around the clock to make sure our customers will stay warm. We also have employees who are on 24/7 standby and available to respond to any issues that may arise.

Still, we believe everyone can do something to help, and together, if everyone contributes we can make a difference. That’s why we’re encouraging customers to voluntarily conserve gas usage. It will also help you save money on your gas bill.

Some ways you can conserve energy include:

  • Set your thermostat at 68 degrees or lower, health permitting.
  • Set the water heater thermostat at 120°F or lower.
  • Unplug small appliances and electronics, like coffee makers and printers when not in use.
  • Open blinds and windows to warm and light your home naturally during daylight hours.
  • Reverse your fan in winter to produce a gentle updraft, forcing warm air near the ceiling down into the living space.
  • Take shorter showers.
  • Only run full loads when washing clothes and wash in cold water.
  • Use a small lamp to spotlight your workspace instead of overhead bulbs.
  • Turn down brightness and set automatic eco- and energy-saving features in TVs and consoles.
  • Stream media on smaller screens, like tablets when possible.
  • Use computer sleep and hibernate modes.
  • Plug all personal electronics into a power strip when not in use.

Fuel-burning appliances, such as gas furnaces, stoves, ovens and water heaters can increase the risk of carbon monoxide leaks when they are not working properly. Electric heating devices, such as space heaters, can also be a safety hazard when used improperly. Inappropriate use has been known to cause fires. Please follow the manufacturer’s guidance on these devices.

How to stay safe this winter

Carbon monoxide

  • Never use products inside the home that generate dangerous levels of carbon monoxide, such as generators, barbecues, propane heaters and charcoal.

Space heaters

  • Place space heaters on level, hard, nonflammable surfaces, not on rugs or carpets.
  • Don’t put objects on space heaters or use them to dry clothes or shoes.
  • Turn off space heaters when leaving the room or going to sleep.
  • Keep all flammable materials at least three feet away from heating sources and supervise children when a space heater or fireplace is being used.

If you suspect there is a problem with any natural gas appliance inside your home or business, please call New Mexico Gas Company at 1-888-664-2726. If you smell gas – a rotten egg odor – or if your carbon monoxide alarm issues an alert, get everyone outside immediately and call 911.