Past due bill? We can help!

RENTERS: Is your natural gas bill past due? Don’t get disconnected — we can help.

To support customers who faced financial hardship during the COVID-19 pandemic, New Mexico Gas Company and other utilities cooperated with the New Mexico Public Regulation Commission to stop disconnections for non-payment of utility bills until August 12, 2021.

NMGC is here to help!

There are several options available to help you avoid disconnection of your gas service:

  • Pay your past due balance on or before the date listed on your bill.  
  • If you can’t pay your bill in full, call us or visit one of our 22 payment centers and we can work with you on a payment plan.

Good news for renters: You may also be able to participate in the State of New Mexico Emergency Rental Assistance Program through the New Mexico Department of Finance and Administration (DFA) - If you are a renter, money is now available from the state to assist with paying your utility bills. NMGC is working with the state to provide payment assistance to residential customers who have fallen behind on their gas utility bill. 

To apply for these funds, all you need to do is complete this application, sign it, and return it to NMGC by either scanning and emailing it to billhelp@nmgco.com or mailing it to New Mexico Gas Company, P.O. Box 27885, Albuquerque, NM, 87125-7885. NMGC will then complete the remainder of the form and submit the application on your behalf. This information will only be provided to DFA for the purpose of paying your bill.

Once the application is processed and approved by DFA, payment will be made directly to NMGC and your account will be credited to reflect the amount of payment, which will be shown on your next bill. Your service will not be disconnected while your application is being processed. 

If you are a homeowner or renter, you may qualify for LIHEAP and/or NMGC’s HEAT NM program. Visit our assistance page for more information on these and other programs. 

If you have questions or need assistance, please call us at 1-888-664-2726, Monday through Friday, 7:30 a.m. to 6:00 p.m., or visit your local NMGC office.