New Mexico Gas Company Sale to Bernhard Capital Partners Complete
About the Sale
On August 12, 2026, ownership of New Mexico Gas Company transferred to Bernhard Capital Partners. Our employees and leadership team, with the support of Bernhard, remain focused on providing you safe, reliable, affordable natural gas service.
Frequently Asked Questions
DOES THE SALE IMPACT MY NATURAL GAS SERVICE?
No. This change in ownership does not impact your natural gas service. Base rates, billing cycles, how you receive your bill, how or where you pay your bill, and the services and programs we offer are all unchanged.
NMGC will continue to serve our customers just as we always have. The dedicated New Mexicans who have served you will continue to do so in their same roles, working from the same offices across our state. Our passion for safety and customer service is unchanged.
Billing & Account Information
ARE THERE ANY CHANGES I NEED TO MAKE?
No. Base rates, billing cycles, how you receive your bill, how or where you pay your bill and the services and programs we offer are all unchanged. You do not need to re-enroll in any services or preferences.
WHERE CAN I ACCESS AND MANAGE MY ACCOUNT OR PAY MY BILL?
Continue to log into the same customer portal using the same information as before. You can find your customer portal here.
HOW DO I PAY MY BILL?
You can continue to pay through our [TW3.1]customer portal, by mail, over the phone or at walk-in payment locations.
- Online: Pay Online
- Phone: 1-888-664-2726 or 505-697-3335 (Albuquerque metro)
- Mail: New Mexico Gas Company, P.O. Box 27885, Albuquerque, NM 87125-7885
- In Person: Visit a local payment location
HOW DO I CONTACT CUSTOMER SERVICE?
NMGC’s Customer Service contact information remains the same.
- Phone: 1-888-NM-GAS-CO (1-888-664-2726) or 505-697-3335
- Email: customerservice@nmgco.com
- In Person: Any of our 22 walk-in offices across the state. Find the location nearest you here.
Service & Operations
IS NMGC STILL OPERATED BY THE SAME PEOPLE?
Yes. Under Bernhard ownership, all NMGC employees continue in their roles, maintaining institutional and local knowledge, as well as the commitment to providing the same safe, reliable, affordable natural gas and customer service you’ve come to expect from us.
DOES THIS AFFECT SCHEDULED REQUESTS FOR SERVICE?
No. Existing and scheduled work is not affected.
I SUSPECT A NATURAL GAS LEAK. WHAT SHOULD I DO?
If you smell natural gas or suspect a gas leak, leave the area immediately and call 1-888-NM-GAS-CO (1-888-664-2726) or 911.
Rates & Customer Benefits
ARE MY NATURAL GAS RATES CHANGING BECAUSE OF THE SALE?
No. Your base rates do not change because of this sale or the change in ownership. Rates are still set by the NMPRC—just as they always have been.
HOW DOES THIS SALE BENEFIT CUSTOMERS?
As part of the sale, Bernhard committed nearly $87 million in customer and community benefits, including:
- Money back to customers: $22.4 million in rate credits will be applied to customer accounts, which equals more than $40 for a typical household. We will advise when and how these credits are to be applied to your account.
- No changes base to rates: Base rates will not change for at least 12 months following the transfer of ownership, so customers can count on predictable bills.
- Up to $40 million in customer savings: With no immediate changes to your base rates, customers are expected to see up to $40 million in total savings on energy costs.
- Financial relief for low-income households: $7 million dedicated to enhance bill assistance programs like HEAT NM, helping customers manage their energy costs.
- Investing in New Mexico: $15 million dedicated to economic development initiatives, workforce programs and other community priorities across New Mexico.
- Supporting local causes: $2.5 million in charitable giving to nonprofits benefitting New Mexico.
